
I took a trip to Chicago this weekend, and chose to fly with American Airlines. After all, you do have a choice and we thank you for choosing American. Riiiiiiiiiight.
Weather caused delays in most flights out of New York on Friday but eventually we headed for the dreaded “line” of planes leaving LaGuardia. “Well passengers, looks like we’re number twelve in line for take off, flight attendants: please prepare for departure.”
The flight attendants then walk up and down the aisle about 6 times, each time a little faster than the last and continuing on until they give you a dead stare – up and down- as they bolt past you towards the back of the plane. What a friendly way to kick off my flight! I can’t wait to spend the next two hours with these people.
Finally, we take off and after a while the pilot tells us we’re reaching our cruising altitude. Seconds later the flight attendant screeches over the microphone and begins to explain the snack and beverage service.
We’re proud to introduce [some new kind of] Lipton Tea for purchase of $5.00, as well as complimentary coffee and select sodas. Today our snacks for purchase include a chocolate chip cookie, $3.00, and trail mix [think vending machine bag, 75 cents], for $4.00. We take cash and American Express, as well as any other credit or debit cards with a Visa or MasterCard logo.
Seriously? What happened to the little bags of peanuts and pretzels? Again, I live in New York so I feel like I get cheated enough already, but now you take away my free 2 oz. bag of pretzels? Ugh. Fine. I decided I would pay for the stupid trail mix since I’m so hungry I could throw up.
The two men in front of me each ordered a double round of mini scotch bottles (they seemed European, and were quiet and very friendly). Both flight attendants rolled their eyes and gave each other a look like, “are they kidding?” It was about 11:00 a.m., so maybe a touch early, but not a bad idea considering the tension across the plane. As one of the flight attendants passed along the four small bottles, she said, “how ‘bout some water, too, so you boys’ll play nice?”
How ‘bout flight attendants refrain from treating adult passengers like children?
It was my turn next, so once I agreed to the ridiculous purchase of trail mix, I hand the attendant my Jet Blue AMEX. She looks at it still in my hand projected outward and snaps, “We don’t take cards for other airlines.” I explained that it’s an American Express card (so chill) and she then swiped it through the machine successfully. It was obvious, though, that I was quickly heading to the top of her List of Irritation.
The rest of the flight was just as eventful and it really makes you think twice about flying unless you absolutely have to. I read this morning in the Bureau of Transportation Statistics that consumers filed 13,168 complaints about airline service with the Department in 2007, 58.2 % more than the 8,325 filed in 2006. I know it gets much worse than flight attendant attitude and food/beverage service, but will flying ever be the same?